Privacy Policy

1. Introduction

Welcome to Yoga Flow. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or use our mobile application and tell you about your privacy rights and how the law protects you.

2. Information We Collect

We may collect, use, store and transfer different kinds of personal data about you:

• Identity Data: First name, last name, username or similar identifier
• Contact Data: Email address, phone number, and billing address
• Financial Data: Payment card details (processed securely through Razorpay)
• Transaction Data: Details about payments and subscriptions
• Technical Data: IP address, browser type, device information, and usage data
• Profile Data: Your preferences, yoga practice level, and class bookings
• Usage Data: Information about how you use our website and services

3. How We Use Your Information

We use your personal data for the following purposes:

• To register you as a new user and manage your account
• To process and deliver your subscription services
• To manage payments, fees, and charges
• To provide you with access to live and recorded yoga classes
• To communicate with you about your account and services
• To send you marketing communications (with your consent)
• To improve our website and services
• To ensure the security of our platform

4. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

Payment information is processed securely through Razorpay, a PCI DSS compliant payment gateway. We do not store your complete credit card information on our servers.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When you request account deletion, we will delete or anonymize your personal data within 30 days, except where we are required to retain certain information for legal or regulatory purposes.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• Right to access: Request access to your personal data
• Right to correction: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data
• Right to object: Object to processing of your personal data
• Right to data portability: Request transfer of your data
• Right to withdraw consent: Withdraw consent at any time

7. Third-Party Services

We use third-party services to help us operate our business:

• Razorpay: Payment processing
• Analytics Services: To understand how users interact with our platform
• Email Services: To send you communications
• Cloud Hosting: To store and process data

These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

8. Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and allows us to improve our site. You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies.

9. International Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. You are advised to review this privacy policy periodically for any changes.

12. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

13. Account Deletion

If you wish to delete your account and all associated data, please visit our Account Deletion page.